Frequently
asked questions

General info

What is Paysend?

Paysend is a London-based financial technology company. We’re building Global Transfers and Global Account.

What is Paysend Global Account? What’s special about it?

Paysend Global Account is a next generation money app and a card.

It gives people full and easy access to both their traditional money and new crypto money. Global Account removes the need to worry about world’s borders, so people can move on with their lives of global citizens.

Our financial technology and business model allows us to offer better experience and value to our customers than traditional banks and old school money transfer companies.

Who’s working on the Paysend products?

We’re a team of digital product developers and business leaders with a deep financial expertise, who previously were working on Qiwi, Revolut, Contact 24 and Mili.

Use cases

1. Take control of currency exchange (FX) when travelling

Travel all over the globe and use your money with no fees.

Pay with a Paysend card in shops, restaurants and online in any currency, and always get the real exchange rate and no fees. Forget about old school banks exchange rates and dodgy additional charges.

2. Spend money securely online or in stores

Don’t have a payment card? Open your Paysend Global Account online in a few minutes online. No proof of address or credit history needed.

Use a Paysend virtual or a physical card to securely pay online and in stores. Paysend cards are accepted anywhere in the world.

Choose which funds you want to use by linking your Paysend card to any of your currencies. Control your spending with setting limits and restricting certain types of card spending. Get notifications in real time of any account activity like card payments.

Your card got lost or stolen? Instantly freeze it in the app, and unfreeze it anytime later if it’s found.

3. Transfer money globally

Paysend Global Account and Global Transfers are the easiest way to send the money globally for a low fixed fee of €1.5 / £1.

If your friends or family also have Payseng Global Account, the transfer is instant and absolutely free. The receiver can instantly spend the money via a Global Account card or withdraw cash.

4. Buy, sell and spend crypto as easily as traditional currencies

We merge old money and new crypto money. Just link a Paysend card to a crypto-currency account in the app and use it as usual.

You can do everyday payments with crypto online or offline via a Paysend card anywhere. We will convert your crypto funds to the currency of payment on the fly at the best available rate.

Getting started

Where is Paysend global account available?

Paysend global account is available for legal residents the European economic area (EEA): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

And it is available for legal residents of Russia and Kazakhstan.

We are working on expanding, so stay tuned for updates!

How can I get a Paysend card and the app?

You can sign up for early access to Paysend Global account by providing your email.

Early access means that you have joined the list, and will be notified when the product will launch publicly. You will be able to apply for the account and the card once we begin accepting applications.

When will you start accepting applications?

We will start accepting applications later this year (2018).

What if I signed up with a wrong email?

No problem, you can always sign up with a new email. Or just write to our support and we’ll sort it out.

Account

Is it free to open a Paysend global account?

Yes, applying and getting a Global Account account is free.

What platforms will Paysend Global Account support?

We are going to support iOS (iPhone) first, followed by Android and a web app.

How can I top up my account?

You can add money to your Global Account by bank transfer or a card.

What currencies can I hold?

Global Account supports traditional currencies: British pounds (GBP), Euro (EUR), US dollars (USD), Russian rubles (RUB), Kazakhstani tenge (KZT).

And crypto-currencies: Bitcoin (BTC), Litecoin (LTC) and Ethereum (ETH).

More currencies are coming later, stay tuned!

What currencies can I spend in?

With a Paysend Global Account card you can spend and withdraw cash at ATMs worldwide in a local currency in the country you’re in, and the card will instantly convert your funds into the currency of payment at the real exchange rate.

We support 125 currencies:

AED, ALL, AMD, AOA, ARS, AUD, AZN, BAM, BBD, BDT, BGN, BHD, BMD, BND, BOB, BRL, BSD, BWP, BYN, BYR, BZD, CAD, CHF, CLP, CNY, COP, CRC, CVE, CZK, DKK, DOP, DZD, EGP, ETB, EUR, FJD, GBP, GEL, GHS, GIP, GNF, GTQ, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, IQD, ISK, JMD, JOD, JPY, KES, KGS, KHR, KRW, KWD, KYD, KZT, LAK, LBP, LKR, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PAB, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SEK, SGD, SRD, THB, TMT, TND, TOP, TRY, TTD, TWD, TZS, UAH, UGX, USD, UYU, VEF, VND, VUV, WST, XAF, XCD, XOF, XPF, ZAR, ZMW.

How can I use crypto-currencies?

You can use crypto pretty much as traditional currencies. You can buy and sell it in the app, link a card to it and spend it or send it to your friends in Paysend.

How much does it cost to convert between currencies?

You can convert currencies in your Global Account instantly and at the real exchange rate. We always show you the rate and don’t add any dodgy fees.

Our rates reflect interbank exchange rates, and we add a small 1% markup on the rate, nothing more. This makes our rates cheaper to 8x cheaper than high street banks.

Card

How is a Paysend card different from a regular payment card?

Your Global Account card allows you to spend anywhere without fees. It works as a local currency card, so you pay no fees and get the real exchange rate.

With your Global Account card you control your spending. You can choose which funds you want to use by linking your Paysend card to any of your currencies.

Paysend Global Account allows your to use crypto-currencies as simply as you use your local currency like euros or pounds. Link a Paysend card to one of your crypto-currencies, and pay with it as usual. Say, for a morning coffee.

A Paysend Global Account is a next generation financial tool. You can manage security of you card right in the app. You can instantly freeze the card if it’s lost or stolen, and unfreeze it anytime later if it’s found. You get real time instant notifications of any account activity like card payments.

Can I use a Paysend card worldwide?

Yes, you can use your Global Account card anywhere in the world. You can spend and withdraw cash at ATMs worldwide in a local currency in the country you’re in, and the card will instantly convert your funds into the currency of payment at the real exchange rate.

Where can I get cash withdrawals?

With your Global Account card you can withdraw cash anywhere in the world for free up to a monthly limit.

Transfers

How can I send money to people via Paysend?

You can send money to your friends in Paysend, that’s instant and free!

You can also send and request money via a payment link. You create a request in the Global Account app, and then can send the special link to your friend any way you want: via email or any messenger. Your friend can redeem the money by simply typing in their card details. There is no need for them to sign up to Paysend.

If your friend doesn’t have a Paysend account, you can send the money directly to their card. You need to know just their card number, that’s it! No bank details required, and you can send money globally to 50 countries.

You also can send money as usual to a bank account.

To which countries and currencies can I send money to?

You can send money to your friend’s card globally to 50 countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan (to Visa cards only), Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Netherlands, Nigeria, Norway, Philippines, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Ukraine, United Kingdom, Vietnam.

We are working on expanding, so stay tuned for updates!

Payments

Can I make payments for services using Paysend global account?

Yes, you can top up your mobile phone, pay bills for internet access, tv and utilities — all at hand in your Global Account app.

Loyalty programme

Is there any kind of loyalty programme for using Paysend for everyday purchases?

We do have a loyalty programme for our Russian customers.

And we’re working on something exciting for all our users globally, stay tuned!

Security

How does Paysend keep the money safe?

Paysend is an authorised Electronic Money Institution, independently regulated by the Financial Conduct Authority (FCA) in the UK. Paysend is passported in all EEA member states, and is a MasterCard, Visa and a UnionPay International Principal Acquiring Member.

All customer transactions are processed on our own technical platform Paysend Processing that is:

  • Level 1 PCI DSS certified card processing system with integrated fraud prevention system and AML-risk management and monitoring systems
  • Directly connected to national payments hubs in Mexico, Nigeria and Russia

200,000 customers already use Paysend Global Transfers to send money worldwide to 50 countries.

How does Paysend keep my data private?

Protecting your information is important to us, we don’t sell or pass it to unauthorised third-party providers. For more information, please check out our privacy policy.

Get early access
to your global account